How it works

How to refill in store

Just bring any clean container you already have at home. We used to be a self service refillery but since coronavirus hit the UK we have moved to serving customers ourselves from behind a screen. 

WEIGH - We will weigh your container at the scales. Yes, even for liquids. Everything in SILO is sold by weight. The scales will print out a barcode with the weight of your container. 

FILL - We will fill your container with whatever you like. We will use a different container for each product because they're all different prices. 

WEIGH - We will scan your barcode at the scales and the weight of your container will be deducted. 

LABEL - The scales will print a label with the price of your refill. 

PAY - We will bring all your labelled refills to the till.  

We are washing our hands between customers and sanitising frequently used services regularly. Your food is safe with us!

 

Webshop

If you choose to click and collect, we will pack your order and send a text or email notification when it is ready to collect. To collect, simply arrive at the shop with your order number or name and we will place your order on the counter while maintaining a safe social distance. 

 

Delivery

If you choose to have your shopping delivered, we will pack your order and send a text or email notification when it is ready to be delivered.  The delivery driver will leave your order on the doorstep then knock and move away from the door. Our delivery days are as follows:

Monday - Dengie (CM0 postcodes)

Tuesday - Maldon and Heybridge (CM9 postcodes)

Wednesday - Danbury (CM3 postcodes)

Thursday to Saturday - Maldon and Heybridge (CM9 postcodes)

Delivery is free for orders over £10 and there is a £3 charge for orders under £10.